01902 883 429
01902 882 882
Terms and Conditions
The following Terms and Conditions apply
to all transactions on the Woodsetton web site, please
scroll through this screen, read them carefully and print
a copy for future reference.
Once we have received your order you
will be sent a confirmation email confirming your order
details along with a reference number beginning WDW.
Please use this reference number in all future correspondence.
The design and colour of gifts and
various associated products do vary and any photographs
depicting such items are shown only as typical examples
of what will be received.
Payment will not be deducted from your account until
your order is due for despatch.
It is recommended orders are placed
at least 14 days prior to the date you require the letter
to arrive and customers are requested to consider local
restrictions on postal services due to strikes, seasonal
holidays and other unavoidable events that could cause
delay to your gift.
All prices are in pound sterling (£) and inclusive
of V.A.T.. We reserve the right to change any advertised
price before you place an order. However you will be
notified of any changes in prices prior to any funds
being debited from your account. Goods are charged in
pounds sterling and will be converted to the currency
of your country by your bank or credit card merchant.
Woodsetton gifts are
sent first class via Royal Mail within the United Kingdom
and Ireland and first class airmail outside the UK.
For an additional charge your gift can be sent either
Recorded Delivery or Special (next day) Delivery within
the UK, both of which will require a signature on delivery,
and international recorded delivery (outside UK). See
below for price charges.
Every attempt is made to ensure your gift is received
on or before the required date of celebration, however
Woodsetton cannot be held responsible
for delays incurred by postal services or matters beyond
their or our control i.e. Strikes, acts of God, civil
commotion or the recipient being unable to take delivery
of the goods.
In the unusual event of your order
being lost, misplaced, delayed or damaged please keep
all packaging (where appropriate) and contact Woodsetton
immediately, where every assistance will be given
to recover your goods or if necessary claim compensation.
and Packaging Charges
First Class : £2.00 (Unless requested otherwise
all orders will be sent First Class with Royal Mail).
For second and subsequent items postage will be charged
at cost .
Recorded Delivery : £2.75 (Signature required)
Special Guaranteed Delivery :
£4.80 (Signature required) Conditions
apply contact Woodsetton for further
Postage for overseas is £4.20.
For second and subsequent items postage will be charged
at cost .
Additional charges will be made should
International Recorded Delivery be requested. Price
will be confirmed on request.
Postage charges do vary from time to
time and we reserve the right to change any advertised
price when applicable.
- Payment on-line
Your custom is important to us and
we have done our utmost to ensure the details entrusted
to us are protected. Your order is sent via our secure
server and the details are removed immediately on receipt
by Woodsetton and are protected
under the Data Protection Act. Your credit card details
are removed from the secure server on receipt of your
order with limited access to senior members of the company
We will take all reasonable care, in
so far as it is possible to do so, to keep your details
and payment secure, but in the absence of negligence
on our part, we can not be held liable for any loss
you may suffer if a third party procures unauthorised
access to data you provide, when accessing or ordering
We accept payment from all major credit
and debit cards, Visa, MasterCard, American Express,
Delta or Switch. Your credit/debit card will only be
charged for the goods agreed in your order, along with
relevant postal charges and at the time when they are
ready for despatch. This is in line with our security
requirements from our Card Merchant.
Should you have any questions about
our system please contact us and we will be happy to
discuss any concerns you may have.
Alternative Payment : Payment
can also be made by cheque or postal order made payable
to Woodsetton Designworks Ltd and sent
to: Woodsetton DesignWorks Limited, 159 Tipton Road,
Woodsetton, Dudley, West Midlands, DY3 1AA, England..
Alternatively you can fax your credit or debit card
details to us on +44 (0) 1902 882 882 or contact us
direct on +44 (0) 1902 883 429.
Please see our Contact Us
page for additional information on these methods of
The only information that we obtain
about customers and the recipient of the letter is collected
at the time of ordering and through the subsequent ordering
process or via email enquiries (see placing your order).
This information is collected direct through the Woodsetton
website or via subsequent email from
Woodsetton and not via a third party
and any information given at this, or any other time,
will remain confidential.
The information we obtain about the
recipient of the gift is used purely for the order in
question. Woodsetton will not contact
them independently for any reason, unless specifically
requested by the customer, or the recipient themselves.
We will not and do not supply any of
our customer details to third parties for Marketing
For further information about our Privacy
Policy you can contact Woodsetton via
the link firstname.lastname@example.org
- Cancellation & Returns
Cancellation & Returns
Faulty Goods : Woodsetton
have a no quibble returns policy on faulty or substandard
goods and it is asked that should the goods be proved
to be faulty in any way that in the first instance contact
be made with Woodsetton via email or
telephone (see contact us page). You will be requested
to return the item in question, with packaging, where
you will be given the option of a full refund or a replacement
Damaged Goods : All goods leaving Woodsetton
are subjected to quality control checks prior to despatch,
however, should an item be damaged on arrival it is
requested in the first instance contact is made with
Woodsetton via telephone or email.
(see contact us page). Although liability cannot be
accepted for goods damaged during transit, as a goodwill
gesture we will offer to replace your goods, however,
to assist us in claiming insurance it is requested all
packaging, along with the damaged item in question,
is retained until collection is arranged by Woodsetton.
We thank you for your cooperation in this matter.
Cancellations : Cancellation of your
order can be made at any time up to the time of despatch
at no charge. This can be done by contacting Woodsetton
direct. (see contact us page). Should you decide to
cancel your order after despatch it must be done within
7 working days, starting the "day after receipt"
of the unwanted order. The items in question must be
returned, unopened and in it's original packaging, to
Woodsetton. The cost of returning the
item will be at the customers expense. Collection by
courier can be arranged, again at the customer's expense.
Refunds will be provided within 30 days of cancellation
minus the postage charge.
- Statutory Rights
Any information held in the terms and
conditions does not affect your statutory rights as
Any contract will be deemed to have been concluded in
the United Kingdom. Further, any such contract will
be interpreted, construed and enforced in accordance
with the laws of England, and you and Woodsetton
irrevocably submit to the non-exclusive jurisdiction
of the English Court.
As a statement these Terms and Conditions
do not affect your statutory rights.
By submitting your order to Woodsetton
you acknowledge that you have read, understood and will
abide by these Terms and Conditions.
We are a British Company and wherever possible our products
are manufactured using materials from the UK. We have
ensured the products we have chosen are of the highest
quality and therefore offer a guarantee to replace or
refund the cost of any goods that are faulty or prove
not to come up to our high standards.
- Contact Details
We can be contacted by telephone, email, fax or post on
the below details:
Woodsetton Designworks Ltd
159 Tipton Road,
Tel: +44 (0) 1902 883 429
Fax: +44 (0) 1902 882 882
Limited, 159 Tipton Road, Woodsetton, Dudley, West Midlands, DY3
+44 (0) 1902 883 429 Fax:
+44 (0) 1902 882 882 E-mail